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Posts by Nick Welham

Don’t let the ‘iceberg of ignorance’ sink your company

Do you know how frustrating it is when you introduce a new system or process, and the team’s response is lukewarm at best? It may be that the chosen solution solves your understanding of the problem, but the people who will use the new system see the issues very differently. If you want an enthusiastic…

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Looking to innovate?

“Ditch the Startup Mentality and Adopt a Venture Capitalist Mindset” The suggestion in this KelloggInsight article is that when being told to innovate, rather than turning the culture of your organization into a start-up, use the venture capital model to look at the data for areas where you can take big risks and get big…

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3 Key Points about Staff Turnover

1. It’s bigger than you think 51% of your employees are considering a new job. Realistically, they won’t all quit at once, but the average turnover rate was 26% in 2017. Look around the office and imagine how difficult it will be to replace a quarter of your team and the impact it will have…

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Want to retain your talent?

Want to retain your talent? Many studies have shown that how you make decisions has a dramatic impact on not only how effective the outcome is, but also whether your team wants to stay working with you. You may be frustrated by how difficult it is to find good candidates for your open positions now,…

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Are you good at decision-making?

Are you good at decision-making? Effective decision-making is a key ability for any leader, as it determines the ROI of any project and ultimately whether the firm is successful. Most of us assume that we make good decisions, but extensive research has shown that this is not true. Do you know which techniques can maximize your…

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The true cost of unfilled employee positions

It’s always upsetting when an employee chooses to leave your team and in addition to the immediate loss, there are three key effects: More work for you and your team A loss of expertise in the team A loss of income for you and for the business Click here to jump to the calculator 1.…

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“If you don’t like change, you’ll like irrelevance even less”

“If you don’t like change, you’ll like irrelevance even less” – General Eric Shinseki Change is hard, and it takes a lot of effort to effect a successful transformation. While every change has an implementation cost, there is also a cost to “institutionalizing” your organization, where people fear change. This can lead to a stale…

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Stop Complaining About Your Colleagues Behind Their Backs

HBR posted an interesting article about how a “confirmation expedition” affects the reputation of those who gossip more than their targets. I think that the third strategy for not engaging in this behavior (towards the end of the article) should have been: “Make it a personal policy to talk to the person you have a…

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An “intervention” leads to $150,000 annual savings

Client: Multi-state medical services provider. Situation After several years of contracting and then stagnant growth, the client was looking for a method to increase profitability. Reviews for savings had been considered in the past, but options had been rejected for fear that removing services would reduce brand equity. Process A strategic “intervention” was staged with…

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A product line analysis saves $200,000 annually

Client: Bricks and mortar retailer. Situation In an effort to compete with online sales, our client had introduced a new product line that was not sold on the web. They had not taken into account that this new product line had a much lower profit margin and they were not able to raise the sale…

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