Employee Engagement
How employee turnover impacts revenue
In addition to the upset, extra work, and frustration employee turnover causes, what does it cost you?
Read MoreStop average performance affecting your customer experience
Worried that your team gives average customer service? If you want to create a unique customer experience and sustain it, you must fight the gravity of average performance. How can you focus your effort and what are the key questions to ask yourself?
Read MoreDon’t let the ‘iceberg of ignorance’ sink your company
Do you know how frustrating it is to introduce a new system or process and the team’s response is lukewarm? The chosen solution may solve your understanding of the problem, but the people who will use the new system see the issues very differently. If you want an enthusiastic response, you must overcome ‘The Iceberg…
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