“If you don’t like change, you’ll like irrelevance even less” – General Eric Shinseki Change is hard, and it takes a lot of effort to effect a successful transformation. While every change has an implementation cost, there is also a cost to “institutionalizing” your organization, where people fear change. This can lead to a stale…

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Client: Multi-state medical services provider. Situation After several years of contracting and then stagnant growth, the client was looking for a method to increase profitability. Reviews for savings had been considered in the past, but options had been rejected for fear that removing services would reduce brand equity. Process A strategic “intervention” was staged with…

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I have a great idea! Sometimes we have a great idea and cannot wait to share it with our team! You present it with enthusiasm and it is well received by the team, but the implementation takes forever, or doesn’t occur. What happened? You were excited, and your first instinct was to sell the team…

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