Employee Engagement - C-Link Consulting https://www.c-link.consulting Drive value and maximize your exit Tue, 09 Jul 2024 22:07:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.c-link.consulting/wp-content/uploads/2018/05/cropped-C-Link-Site-Icon-32x32.png Employee Engagement - C-Link Consulting https://www.c-link.consulting 32 32 How employee turnover impacts revenue https://www.c-link.consulting/how-employee-turnover-impacts-revenue/ Sat, 29 May 2021 21:10:51 +0000 https://www.c-link.consulting/?p=1725 In addition to the upset, extra work, and frustration employee turnover causes, what does it cost you?

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In addition to the upset, extra work, and frustration employee turnover causes, what does it cost you?

  1. Disruption to production and morale
  2. A loss of expertise in the team
  3. A loss of revenue

Use the form below to calculate the impact employee turnover has on your business.

Image of an office lobby

How can you reduce turnover?

1. Take proactive steps to ensure new hires are good behavioral fits with your team.

2. Develop and communicate a strategic plan and share it with your team. Everyone wants to feel that their work has meaning and purpose.

3. Understand what your culture means to your employees. You see it one way, but how do they see it? Conduct a quick poll to see who knows your company's mission, vision, and values. Are they bragging about where they work?

How can we help?

If you are too busy to start any of these, are frustrated by your problems, but haven't given up, then consider outside help. Schedule a demonstration to see how:

1. The Predictive Index software can both make the hiring process easier and gives you a better selection of high-performing candidates.

2. “A strategy on a page” delivers accountability at every level and a clear sense of priorities.

3. A unified culture, values, and behaviors can raise productivity, reduce turnover, and make your environment exceptional.

Why not wait and see what happens?

There are many other employers who have open positions, will pay for your employee's expertise, and offer a more prestigious title.

C-Link Consulting can help you avoid the disappointment of losing team members and the effects on your business's profitability. If you want to learn more about how to engage and excite your team, call (248) 781-0150 or email hello@c-link.consulting

Notes:

1. This does not include the time and cost it takes to advertise and interview. Neither does if factor in the impact on other employees and any overtime, production flow issues and missed deadlines

2. The average US job vacancy took 43 days to fill in September 2018: https://resources.workable.com/blog/recruiting-kpis. There was considerable variation depending on the position - from 33 days for customer service to 58 days for engineering.

3. Another source for calculating the cost of vacancies: https://drjohnsullivan.com/uncategorized/cost-of-vacancy-formulas-for-recruiting-and-retention-managers/

4. 25% voluntary turnover - Bureau of Labor Statistics, JOLTS March 2021: https://www.bls.gov/news.release/pdf/jolts.pdf

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]]> Stop average performance affecting your customer experience https://www.c-link.consulting/stop-average-performance-affecting-your-customer-experience/ Tue, 11 Feb 2020 15:30:00 +0000 https://www.c-link.consulting/?p=1613 Worried that your team gives average customer service? If you want to create a unique customer experience and sustain it, you must fight the gravity of average performance. How can you focus your effort and what are the key questions to ask yourself?

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Are you worried that your team gives average customer service? To create and sustain a unique customer experience and sustain it, you must fight the gravity of average performance. How can you focus your effort, and what are the key questions to ask yourself?

How Can You Fight The Gravity Of Average Performance?

How can your company create a unique customer experience and sustain it? If you want to fight the 'gravity' of average performance, you must embrace these four areas of thinking:

1) A culture that actively encourages innovation and reinvention

2) Forward-looking business metrics

3) Pursuing multiple courses of growth and using prototyping

4) Embracing diversity and collaboration to accelerate the speed and quality of decision-making and learning

Four key questions

How can you avoid Seller's Remorse?

To determine your level of functioning, ask yourself these four key questions:

1) How many suggestions for improvement do you receive each week?

2) Do you rely on historical accounting data or project and validate numbers?

3) Is one solution good enough? Do you settle for the first answer?

4) Do you have diversity in your organization in every team that makes and implements decisions?

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]]> Don’t let the ‘iceberg of ignorance’ sink your company https://www.c-link.consulting/dont-let-the-iceberg-of-ignorance-sink-your-company/ Mon, 23 Sep 2019 16:19:42 +0000 https://www.c-link.consulting/?p=1400 Do you know how frustrating it is to introduce a new system or process and the team's response is lukewarm? The chosen solution may solve your understanding of the problem, but the people who will use the new system see the issues very differently. If you want an enthusiastic response, you must overcome 'The Iceberg…

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Do you know how frustrating it is to introduce a new system or process and the team's response is lukewarm? The chosen solution may solve your understanding of the problem, but the people who will use the new system see the issues very differently. If you want an enthusiastic response, you must overcome 'The Iceberg of Ignorance' to drive effective changes with which your team will engage.

To make a great decision, you must understanding the problem

IcebergOf Ignorance

Sidney Yoshida's 1989 study found that executives only know 4% of the internal problems their organization has. This is down to three main factors:

  1. The "mum effect" - we are uncomfortable delivering bad news, especially when reporting issues to our boss.
  2. There is only so much time to communicate.
  3. We think we know and understand what is going on (superstitious learning).

If you only know of 4% of the problems in your organization, how can you make effective decisions which will drive meaningful change?

How to change

The key here is perspective - you must let go of the assumption you can know everything and make all of the decisions. One person simply can't do it all. You have a team and pay them for a reason!

Once you've reframed your perspective, you need to:

  1. Align culture, purpose, and values at all levels, so you can comfortably delegate
  2. Empower and encourage decision-making at all levels to empower your organization

Join other influential decision-makers who use our TIE System (Timing, Issues, Engagement) who not only enjoy an engaged team, but also achieve more successful outcomes. Are you ready to drive change?

Profit from change

  • Over 50% of business decisions fail - what is this costing you?
  • Your team will love the trust and autonomy you give them by delegating decisions. This makes people stay stick around.
  • If you are preparing your business for a sale and you are heavily involved in the day to day running. This will severely limit the value someone is prepared to pay.

Our Lifecycle Diagnostics will enable you to understand what is holding back your company's growth and calculate the savings. Click here to get your report.

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#competitiveadvantage #culture #innovation #diversityatwork #decisionmaking #growth Autonomy Best decision Brainstorming cash flow Cashflow Challenge Coaching Commitment Control Decision-making Empathy Employee retention Engagement Exit Planning Expertise Feedback Implementation Implementation cost Implementation issues Initiative Innovation Listening skills Low profit margin Management Motivation Predicitive Index; Knowledge Loss; Hiring Costs; Production Profit Profit margin Purpose-driven Quota Responsibility Retention Revenue Risk Social capital Staff morale Staff retention Time pressure Trust Turnover Venture Capital Workload Work load

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