Case studies - C-Link Consulting https://www.c-link.consulting Drive value and maximize your exit Thu, 26 Sep 2019 21:48:47 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.c-link.consulting/wp-content/uploads/2018/05/cropped-C-Link-Site-Icon-32x32.png Case studies - C-Link Consulting https://www.c-link.consulting 32 32 An “intervention” leads to $150,000 annual savings https://www.c-link.consulting/an-intervention-leads-to-150000-annual-savings/ Wed, 10 Oct 2018 00:43:07 +0000 https://www.c-link.consulting/?p=955 Client: Multi-state medical services provider. Situation After several years of contracting and then stagnant growth, the client was looking for a method to increase profitability. Reviews for savings had been considered in the past, but options had been rejected for fear that removing services would reduce brand equity. Process A strategic “intervention” was staged with…

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Client: Multi-state medical services provider.

Situation

After several years of contracting and then stagnant growth, the client was looking for a method to increase profitability. Reviews for savings had been considered in the past, but options had been rejected for fear that removing services would reduce brand equity.

Process

A strategic “intervention” was staged with senior managers by sharing the issues the company was facing and convincing them of the need for change. They were challenged to provide a range of options to satisfy the issues, and then each option was reviewed for its financial impact, cost of implementation and staff perception.

The chosen option had been previously rejected, but we were able to re-explore the issues and develop a plan with the stakeholders.  The implementation affected the workflow every staff member and almost every patient. Despite the magnitude of the change, it was positively received by all involved.

Savings

This change resulted in annual savings of over $150,000. Moreover, it allowed patients to start their treatment regimen faster and had no effect on public perception of the brand.

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]]> A product line analysis saves $200,000 annually https://www.c-link.consulting/a-product-line-analysis-saves-200000-annually/ Tue, 09 Oct 2018 23:21:50 +0000 https://www.c-link.consulting/?p=988 Client: Bricks and mortar retailer. Situation In an effort to compete with online sales, our client had introduced a new product line that was not sold on the web. They had not taken into account that this new product line had a much lower profit margin and they were not able to raise the sale…

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Client: Bricks and mortar retailer.

Situation

In an effort to compete with online sales, our client had introduced a new product line that was not sold on the web. They had not taken into account that this new product line had a much lower profit margin and they were not able to raise the sale price. Sales were strong and this new line cannibalized their other sales, leading to profitability issues.

Process

Analyzing the company statement of accounts revealed an increase in the cost of sales, and this was then traced back to the new product line. Using this data, the leadership team conducted several brainstorming sessions to generate options, which were reviewed for impact on customer loyalty, staff acceptance, and profitability.

The need to reverse the earlier decision and remove the new product line was communicated to staff so they could comment and get comfortable with the change before they had to explain it to their customers. This valuable feedback was rolled into a larger initiative which led to several other projects that increased value for customers.

Savings

This change resulted in annual savings of over $200,000 and product sales remained as strong overall, despite facing more on-line competition.

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